Why does my DStv signal drop in bad weather in Betty's Bay?
Heavy rain does weaken satellite signal for a short while, and that is normal. But if you lose picture in ordinary wind or light rain, something is wrong. With mountain wind off the Kogelberg, salt spray and dense fynbos, the usual causes are a dish that has shifted, water in a connector, or cable that has perished. A correctly installed system should ride out most local weather.
What does the E48-32 error mean?
It means the decoder is not seeing a usable signal from the dish. The common causes are dish alignment, a failing LNB, a damaged or corroded cable, or a loose connector. It is almost never the decoder itself. We test the signal at the dish and at the decoder to find where it is actually being lost.
How quickly can you get to me?
We cover Betty's Bay and Kleinmond, Pringle Bay, Rooi Els and the Kogelberg, and we aim for same-day or next-day callouts where possible. If your fault is a total loss of signal rather than an intermittent one, say so when you call on 079 754 5527 and we will prioritise it.
My picture freezes and pixelates but does not disappear. What is that?
That is usually a marginal signal rather than a dead one. It points to slight misalignment, a weakening LNB, or moisture starting to get into a connector. It tends to get worse rather than better, so it is worth fixing before it becomes a full outage.
Do salt and moisture really damage a system here?
Yes, badly. Around Betty's Bay the salt air gets into any connector that was not sealed properly. You get green corrosion on the fitting, signal drops slowly over months, and eventually the connection fails. Marine-grade fixings and properly weatherproofed joints are not optional this close to the sea.
Can you repair someone else's installation?
Yes. A lot of our repair work is correcting installs that were done cheaply. We will tell you honestly whether it is worth repairing or whether the cabling and dish need replacing.